Consulting

  • Pagers and implementations and change management (oh my!)

    A couple weeks back, NPR’s Planet Money ran a phenomenal episode on organizational change management vis-a-vis paging systems at hospitals. I’m a dork, so I came for the pagers and stayed for the change management. The episode introduces what initially appears to be a straightforward IT project – a hospital system upgrading from old-fashioned one-way… Continue reading